Instructional Video
2009
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Instructional Video
Homecare Suppliers Makes Its Mark Online With Instructional Videos Leading to a New Level in Customer Service and Care
Homecare Suppliers, LLC, a nationally certified provider of home medical equipment for senior-age adults, is using innovation, customer service and easy-to-use online planning videos to help seniors live longer and healthier lives in their homes.
Homecare Suppliers industry leading Web site – www.buyastairlift.com - has become one of the top Web portals for consumers purchasing assisted living/mobility products online.
Throughout its Web site, customers discover detailed product descriptions, complemented with online videos showing installation instructions as well as product demonstrations.
"Customers increasingly tell us they're looking for ways to make the buying and installation process easier, so Homecare Suppliers LLC has introduced a series of videos demonstrating our industry-leading products and their installations," said Pam Billings, Director of Operations for Homecare Suppliers, LLC. "This offers our customers a valuable new tool that will make their decisions easier and their buying experience more pleasant."
Homecare Suppliers started using online videos when it began selling via its Web site self-installed stair lifts. The company quickly recognized customers needed to be able to see how the stair lifts worked and how easy they are to install. Homecare Suppliers became one of the first dealers to use such videos on its Web site.
As Homecare Suppliers has added new products to its Web site, the company has continued to expand its online videos. Today, the Web site features more than 40 planning videos in its online library. The helpful videos cover everything from measuring your stairs for a stair lift to installing a bath lift in a tub.
The success of the online videos is evident to Homecare Suppliers, which has seen an increase in sales and positive responses from consumers who tell them competing dealers actually recommended they go to Homecare Suppliers online video library to watch the installation videos or to help answer their questions about how certain products work.
In addition it its online videos, Homecare Suppliers’ Web site features include easy-to-use navigation, strong visual images and content, customer testimonials, product photo galleries and site-search functionality. Products Homecare Suppliers offers online includes: stair lifts, wheelchair and scooter ramps, wheelchair and scooter lifts, bath lifts, shower chair, walk-in bathtubs, dumbwaiters, toilet bidets, bed rails and numerous daily-living products.
Homecare Suppliers maintains a toll-free phone number to assist customers at 888-252-2205. Homecare Suppliers is headquartered in Kansas City, Mo., and operates offices outside Springfield, Mo. Homecare Suppliers also has contracts with qualified installers across the nation.
About the Author
Suzanne is a freelance writer for Homecare Suppliers, LLC as well as several ministries. She assists each of them in not only promoting their mission but also educating readers about issues related to their missions.
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